Process & Guidelines

Booking Confirmation & Policy Procedures

Understand our verification process and how cancellations and refunds are handled separately across India, Dubai, and Global networks.

1. Booking Confirmation Process

By making a booking or payment, the customer acknowledges and accepts the specific terms of third-party suppliers (airlines, hotels, operators). A booking is only officially completed once system validation and dynamic PNR responses are successfully generated and confirmed by NXT Tours & Travels.

2. Cancellation Guidelines

All cancellation requests must be formally submitted through our official designated channels (Email/WhatsApp). Standard day tours cancelled less than 24 hours before the service, or cases where a passenger arrives late/fails to report, are strictly classified as non-refundable No-Shows based on supplier rules.

3. Separate Refund Procedures

There is no fixed refund percentage. Refunds are strictly calculated based on the actual amount recovered from suppliers, after deducting their specific cancellation fees, non-refundable tickets, currency conversions, and transaction costs. Once approved, monetary balances take 7 to 30 business days to route back to the original channel.

Passenger Operational Responsibility

Customers are solely responsible for ensuring that passports, visas, permits, and entry insurance documents are fully valid before completing their confirmation. NXT Tours & Travels remains legally protected from financial losses arising due to visa refusals, expired papers, or missing local immigration guidelines.